Your information matters.

When you submit a request, FixNow collects the contact details, job information and optional file you provide so our team can review, respond to and coordinate your enquiry.

What we collect

We collect your name, phone number, email address, customer type, service, location, timing preferences, description, contact preference and any optional attachment or additional information.

Tradie applications

If you apply to join the FixNow trade network, we collect the business, contact, service area, trade experience, licensing, insurance and health and safety information you provide. We use it to assess your application, verify suitability and contact you about network participation and relevant job opportunities.

How we use it

We use these details to handle your enquiry and communicate with you. Relevant details may be shared with an approved trade professional where needed to coordinate the service. Customer details are not provided to unapproved applicants.

Ask AI

When live AI is enabled, questions you type in Ask AI and recent chat messages are sent to OpenAI to generate a response. Avoid entering private or sensitive information in the chat. When live AI is unavailable, the website uses guided suggestions in your browser instead.

Storage and access

Requests and tradie applications are stored in a private server database. Uploaded files are kept outside the public website directory. Access should be limited to authorised FixNow operations staff. Website operators should set a retention and deletion policy before launch.

Contact

For access or deletion requests, use the contact details published on our contact page.